5No one understands better than ECS the support efforts required to own the equipment, technology, and software that constitute process systems. It’s in our DNA – beginning with the company’s founder, who was a plant maintenance engineer.TotalCare©represents our concern not only for a company’s process systems but also for the business goals those systems support.

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5PreCare© is built into every ECS system’s design, ensuring that the system is:

  • Flexible, to adapt to unforeseen needs
  • Accessible, with secure remote access to systems 
  • Supportable, including tools, source files, documentation, and licensing to care for systems
  • Documented, because a system starts with knowing what’s there
  • Data rich and capable of providing the data that directs support activities


5FirstCare© includes the services required to bring systems into production. Depending on ECS’ role, FirstCare may include:

  • Installation, or installation support, if others perform the installation
  • Checkout, including cold and hot wiring checks, motor bumps, etc. 
  • Commissioning, including functional checks of equipment and software 
  • Operator training on simulated systemsand maintenance training on ECS-provided tools
  • HyperCare intense initial production support and coaching 


5ForeverCare© for the long-term care of process systems can be tailored to specific needs and can be provided for systems initially installed by others. ForeverCare offerings include:

  • Monitoring of key system logs and parameters 
  • Onsite visits to uncover otherwise unseen problems or inefficiencies
  • Maintenance activities that keep the system in top condition throughout its lifecycle
  • Optimization with capacity and quality improvements to improve the bottom line 
  • DataCare to ensure that system databases, logs, records, and other data sources are backed up and not growing beyond design 


fpo_smallNowCare© is ECS’ emergency support system that responds to emergency needs quickly, with the best resources available. NowCare is available to all, not just ECS customers.

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