Uptime

• Are your maintenance personnel not capable of keeping up with advancing complex control systems?
• Is it difficult to hire and retain qualified people?
• Are you not benefiting from best available technology because plant personnel are unable (or unwilling) to support it?

KEY Can Unlock:

• Hidden capacity in your facility.
• Solutions to increased quality.
• The power of IoT and data collection.
• The flexibility of powerful manufacturing management software.
• Value of integrating business planning and manufacturing systems.

KEY is an Automation Management Plan that has a complete set of services designed to support your manufacturing processes.

KEY incorporates:

• Onboarding, development of triage plan, and issue-based response for correct resources being deployed.
• Monitoring of abnormal system changes.
• Triaging of problems/issues quickly to deploy the correct resources.
• Rapid response and correct resource deployment – based on the issue defined in the automation management plan.
• Analysis of historical problems/issues “driving” ongoing planning for the mitigation of problems/issues.

Components of Key

Monitor

• Monitoring of equipment and process abnormal conditions.
• Recording a history of the same.

Alert

• Adds to alarming provided by the control system (ISA-18).
• Escalating alerts by workflow.
• Notification of plant personnel and support team via SMS and email.

Resolve

• Remote phone and/or network (VPN & cloud) support.
• Deploying resources to your site as necessary.

Analyze

• Utilizing historical data and expert services.
• Identifying root causes of problems.
• Eliminating nuisance alerts.
• Providing various data analytics.

Adapt

• Regular reviews of plant performance.
• Focused assessment of equipment and operational needs.
• Categorizing mitigation options.
• Regular on-site equipment performance reviews and alignments.
• Documentation vault–your control system assets backed up and ready to restore if needed and available to:
  • Your internal service personnel
  • ECS provided external service personnel

Additional Benefits of KEY

• Ticket based tracking of all service activities.
• A private portal for review and monitoring of open tickets by plant and enterprise.
• Service when you need it.
• VPN based service provided by certified professionals.

KEY by ECS – UNLOCK UPTIME!